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If you have called and left a voicemail or sent us an email, rest assured we have received your message and we are responding to messages in the order they were received. We thank you for your patience as we respond to more messages than usual. We are currently operating with a skeleton staff and doing our best to keep up with a huge influx of requests.
Please think twice before calling the Assistance Center number on your wallet card. That line is reserved for people who are having legitimate medical emergencies. We are ready to respond to your enquiries and thank you for your patience as we respond to more messages than usual.