CLIENT SATISFACTION SURVEY RESULTS |
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In May of 2011 Snowbird Medi-Quote sent out a survey to our valued clients. We would like to thank everyone who participated as the feedback was very valuable. Keep checking your emails for our next survey!
Survey Results
What are you most concerned with when shopping for travel insurance?
Coverage
72.5%
72.5%
Pricing
24.8%
24.8%
Convenience
2.7%
2.7%
Are you willing to sacrifice coverage for a cheaper price?
Yes, coverage doesn't matter to me, price does
0.2%
0.2%
Yes, but only with the inclusion of a deductible
11.9%
11.9%
No, I want coverage for anything that might happen to me while I travel
53.8%
53.8%
No, I want good value, but I know that comes with a price
34.1%
34.1%
How do you prefer to purchase your travel insurance?
Over the Phone
57.7%
57.7%
In Person
17.8%
17.8%
Online
24.5%
24.5%
How would you rate the service at Snowbird Medi-Quote?
Excellent
69.4%
69.4%
Good
25.9%
25.9%
Average
2.7%
2.7%
Below Average
0.7%
0.7%
Poor
1.4%
1.4%
Of the four puzzle pieces we subscribe to, rank them from 1 to 4 in order of importance to you (1= most important, 4= least important)
Advice
1
Best Value
2
Quality
4
Peace of Mind
3
Every year we send out a newsletter with topical information for our clients along with what's happening at Snowbird Medi-Quote, How informative do you find this newsletter?
Very Informative
16.4%
16.4%
Informative
45.7%
45.7%
Somewhat Informative
17.6%
17.6%
Not Informative
1.1%
1.1%
I've not seen the newsletter
19.1%
19.1%
